iProtocol Impact
GOALS FRAMEWORK
Legal
Last updated: June 2026 · Version 2.0
These Terms of Service ("Terms") constitute a legally binding agreement between you and iProtocol Impact Ltd ("iProtocol Impact", "we", "us", "our"). By creating an account, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must not use the Platform. If you are using the Platform on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.
In these Terms: "Platform" means the iProtocol Impact web application, APIs, and all associated services. "User" means any individual or entity that creates an account. "Participant" means an individual whose development data is tracked through the Platform. "Organisation" means a school, charity, workplace, community group, or other entity using the Platform to manage participants. "Mentor" means a verified individual providing development support through the Platform. "Content" means any data, text, files, or materials submitted to or generated on the Platform. "Intellectual Property Rights" means all patents, trademarks, service marks, copyrights, database rights, design rights, trade secrets, and all other intellectual property rights. "GOALS Framework" means iProtocol Impact's proprietary 5-stage structured development methodology (Ground, Organise, Act, Learn, Sustain).
iProtocol Impact provides a human development operating system enabling goal tracking, mentorship management, progress analytics, structured reporting, and related services. The Platform is operated from the United Kingdom by iProtocol Impact Ltd.
We reserve the right to modify, suspend, or discontinue any feature or aspect of the Platform at any time with reasonable notice. We will endeavour to provide at least 30 days' notice of any material reduction in functionality for paying subscribers. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Platform or any part thereof.
The Platform is provided on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted, error-free, or completely secure. We target 99.5% uptime but make no contractual guarantee of uptime except as stated in any separate Service Level Agreement.
You must be at least 18 years old to create an account as an account holder. Participants under 18 may be added to the Platform by an authorised Organisation or with verified parental consent. You must be legally capable of entering into binding contracts. If you are under 18, your parent or guardian must agree to these Terms on your behalf.
You must provide accurate, current, and complete information when registering. You are solely responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at security@iprotocolimpact.com of any unauthorised access or suspected security breach. You are responsible for all activity that occurs under your account. We are not liable for any loss or damage arising from your failure to maintain account security.
Where you register on behalf of an organisation, you warrant that you have full authority to bind that organisation to these Terms. The organisation shall be responsible for all acts and omissions of its users, employees, and contractors who access the Platform. The organisation shall ensure all participants whose data is processed through the Platform have given appropriate consent or that a lawful basis for processing exists.
We offer a 30-day free trial with full Platform access. No payment information is required during the trial period. At the end of the trial, your access will be paused automatically. All data is preserved and accessible upon upgrade. One free trial per person or organisation. We reserve the right to terminate a free trial at any time if we suspect abuse.
Paid subscriptions commence on the date you provide payment details and are billed monthly or annually in advance. All prices are exclusive of VAT where applicable. You authorise us to charge your payment method on a recurring basis until you cancel. Subscription fees are non-refundable except as required by applicable consumer protection law or as set out in Section 4.4.
We reserve the right to change subscription prices at any time. We will give you at least 30 days' written notice before any price change takes effect. Your continued use of the Platform after the price change takes effect constitutes your acceptance of the new price. If you do not accept the new price, you must cancel your subscription before the change takes effect.
We do not provide refunds for partial months or unused subscription periods except: (a) where required by the Consumer Rights Act 2015 or other applicable UK consumer protection legislation; (b) where we have materially failed to provide the services described; or (c) at our sole discretion in exceptional circumstances. Programme Packs (one-time payments) are non-refundable once access has been granted, except as required by law.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Platform until the end of the period for which you have paid. We do not pro-rate refunds for early cancellation.
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:
Breach of this section may result in immediate suspension or termination of your account without notice and may be reported to law enforcement authorities.
You retain all ownership of Content you submit to the Platform. You grant iProtocol Impact a non-exclusive, royalty-free, worldwide licence to store, process, and display your Content solely for the purpose of providing the Platform services to you. This licence terminates when you delete your account, subject to any legal retention requirements.
By submitting Content to the Platform, you warrant that: (a) you own or have the necessary rights to submit the Content; (b) the Content does not infringe any third party's Intellectual Property Rights, privacy rights, or other rights; (c) the Content is accurate and not misleading; and (d) you have obtained all necessary consents from individuals whose personal data is included in the Content.
We reserve the right, but have no obligation, to review, monitor, or remove any Content that we believe, in our sole discretion, violates these Terms or is otherwise objectionable. We are not liable for any Content submitted by users.
The Platform, including all software, the GOALS Framework, brand identity, design, text, graphics, and all other content created by iProtocol Impact, is owned by or licensed to iProtocol Impact Ltd and is protected by UK and international Intellectual Property Rights. All rights are reserved.
The GOALS Framework (Ground, Organise, Act, Learn, Sustain) is a proprietary methodology of iProtocol Impact. You may not reproduce, adapt, distribute, or create derivative works of the GOALS Framework without our express written permission. We are pursuing trademark registration for the GOALS Framework and associated marks.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purposes during your subscription. This licence does not include the right to sublicence, resell, or commercially exploit the Platform or any part of it.
Any feedback, suggestions, or ideas you provide to us about the Platform may be used by us freely and without compensation to you.
The Mentor Marketplace facilitates connections between organisations and independent mentors. iProtocol Impact acts solely as a platform intermediary and is not a party to any mentoring arrangement. We do not employ mentors and are not responsible for the quality, safety, legality, or outcomes of any mentoring services provided through the Platform.
Mentors agree to: hold all required qualifications, certifications, and insurances for their services; maintain a current Enhanced DBS certificate when working with under-18 participants; conduct all sessions through the Platform; not solicit clients for off-platform commercial arrangements; and comply with all applicable safeguarding, professional, and legal obligations.
A platform service fee applies to marketplace transactions. Current rates are 20% for individual bookings and 25% for organisation bookings. These rates may be updated with 30 days' notice. The fee is deducted automatically at the point of transaction. Mentors are responsible for their own tax obligations arising from marketplace income.
Disputes between organisations and mentors are to be resolved between those parties directly. iProtocol Impact may, at its discretion, assist in dispute resolution but is under no obligation to do so. We reserve the right to withhold payment to a mentor pending resolution of a dispute where we believe there has been a serious breach of these Terms.
We take safeguarding obligations seriously and have a zero-tolerance approach to any form of harm, exploitation, or abuse facilitated through the Platform.
Each party shall comply with all applicable data protection legislation, including UK GDPR and the Data Protection Act 2018. Our Privacy Policy (available at iprotocolimpact.com/privacy) sets out in full how we collect, use, and protect personal data and forms part of these Terms by reference.
Where an Organisation uses the Platform to process personal data of its participants, the Organisation is the data controller and iProtocol Impact acts as a data processor. In this capacity, we process personal data only on the documented instructions of the Organisation and in accordance with our Data Processing Agreement (DPA), which is incorporated into these Terms.
The Organisation warrants that it has a lawful basis for processing all personal data submitted to the Platform, that it has obtained all necessary consents from participants (and from parents or guardians of participants under 18), and that its use of the Platform complies with all applicable data protection obligations.
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Platform ("Confidential Information"), and to use Confidential Information only for the purpose of performing obligations or exercising rights under these Terms. This obligation does not apply to information that: (a) is or becomes publicly available through no breach of this clause; (b) was already known to the receiving party; (c) is independently developed without use of the Confidential Information; or (d) is required to be disclosed by law or court order, provided the disclosing party gives reasonable prior notice where permitted.
Development data, participant records, and impact reports belong to the Organisation and shall be treated as Confidential Information by iProtocol Impact.
To the fullest extent permitted by applicable law, the Platform is provided "as is" and "as available" without warranty of any kind. We expressly disclaim all warranties, express or implied, including but not limited to:
Nothing in these Terms affects statutory rights that cannot be excluded or limited under applicable UK consumer protection law, including the Consumer Rights Act 2015.
iProtocol Impact does not provide medical, therapeutic, legal, financial, or professional advice. The Platform is a development tracking tool. Nothing on the Platform constitutes professional advice of any kind. Users should seek appropriate professional advice for their specific circumstances.
To the maximum extent permitted by applicable law, iProtocol Impact Ltd, its officers, directors, employees, agents, and affiliates shall not be liable to you for any:
In all cases, our total aggregate liability to you for any and all claims arising under or in connection with these Terms or the Platform shall not exceed the greater of: (a) the total fees paid by you to iProtocol Impact in the 12 months immediately preceding the event giving rise to the claim; or (b) £100 (one hundred pounds sterling).
Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot lawfully be excluded or limited under applicable UK law; or (d) our obligations under data protection legislation.
You agree to indemnify, defend, and hold harmless iProtocol Impact Ltd and its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:
We reserve the right, at our own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence of that claim.
iProtocol Impact shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including acts of God, natural disaster, pandemic, war, terrorism, civil unrest, industrial action, failure of third-party infrastructure or services (including internet providers, cloud hosting providers, or payment processors), government action, or change in law. We will notify you as soon as reasonably practicable and will use reasonable endeavours to resume performance as soon as possible.
You may close your account at any time from your account settings. On closure, your data will be anonymised and deleted within 30 days, subject to any legal retention requirements. Termination does not entitle you to a refund of any subscription fees already paid.
We may immediately suspend or terminate your account, without notice or liability, if we reasonably believe you have: breached these Terms; engaged in fraudulent, abusive, or illegal conduct; posed a safeguarding risk; failed to pay subscription fees; or otherwise acted in a manner harmful to the Platform, other users, or iProtocol Impact.
We may also terminate or suspend your account on 30 days' written notice for any other reason, including if we decide to discontinue the Platform or a material feature of it.
On termination, your right to access the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including Sections 7 (Intellectual Property), 12 (Disclaimers), 13 (Limitation of Liability), 14 (Indemnification), 17 (Governing Law), and 18 (Dispute Resolution).
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.
If you are a consumer resident in Scotland or Northern Ireland, you may also have the right to bring proceedings in the courts of the country in which you are resident.
Before commencing any legal proceedings, you agree to notify us of your complaint at legal@iprotocolimpact.com and allow us 30 days to attempt to resolve the dispute informally. This does not affect your right to seek emergency injunctive relief where necessary.
We are committed to resolving complaints fairly and promptly. If we are unable to resolve your complaint informally within 30 days, either party may escalate the matter to formal legal proceedings in accordance with Section 17.
These Terms, together with our Privacy Policy, Acceptable Use Policy, and any applicable Data Processing Agreement, constitute the entire agreement between you and iProtocol Impact with respect to the Platform and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed from these Terms, without affecting the validity and enforceability of the remaining provisions.
No failure or delay by iProtocol Impact in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. No single or partial exercise of any right or remedy shall preclude any further exercise of that right or remedy or the exercise of any other right or remedy.
You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms or any rights under them without your consent in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets, provided we give you reasonable notice and your rights under these Terms are not materially diminished.
We reserve the right to modify these Terms at any time. Where changes are material, we will notify you by email at least 30 days before they take effect and display a prominent notice on the Platform. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using the Platform and may cancel your subscription. We will maintain a version history of these Terms on the Platform.
iProtocol Impact Ltd
General enquiries: hello@iprotocolimpact.com
Legal and compliance: legal@iprotocolimpact.com
Data protection: privacy@iprotocolimpact.com
These Terms do not constitute legal advice. iProtocol Impact recommends that organisations, particularly those processing special category data or managing programmes involving under-18 participants, seek independent legal advice to ensure their own compliance obligations are met.